Because our products are sterile research materials supplied under research-use terms, we cannot accept returns of shipped vials, and we cannot issue refunds for change of mind, ordering error, or refused delivery. Please confirm your order before completing checkout.
Order changes and cancellations
If you need to change or cancel an order, contact info@alamopeptideslabs.com as soon as possible. We can adjust or cancel an order only while it is still being processed and has not yet shipped. Once an order has shipped, it cannot be cancelled.
Fulfilment errors and transit issues
If your order arrives with the wrong items, missing items, or damage that occurred in transit, contact info@alamopeptideslabs.com within 30 days of the ship date with your order number and photographs of the packaging, contents, and packing slip. We resolve fulfilment and transit issues directly, by replacement or refund of the affected items.
Lost, damaged, or stolen packages
Every order includes free shipment protection. If a protected package is lost, damaged, or stolen in transit, contact us within 30 days of the ship date and we will replace or refund the order. For packages sent without shipping protection, contact us and we will work with you and the carrier to reach a resolution.
We stand behind every order we fulfil. If something is wrong with what you received, contact us first — we resolve the large majority of issues directly and quickly. These policies exist to keep fulfilment fair and consistent for everyone, and we apply them in good faith.
